Confirm what is being moved and where
Check that the offer refers to the current inventory, quantities, packed sizes and approximate or measured weights. Include each collection and delivery address, not only the countries. If some cargo details are provisional, identify what still needs confirmation before the vehicle is finalised.
Vehicle capacity is a combination of usable space, payload and access. A nominal cubic volume does not promise that every furniture shape fits, or that heavy goods can be loaded manually. Ask which vehicle and loading arrangements are proposed and whether any changes to the load require a revised offer.
Read the work at each address
Transport, driver assistance, an additional helper and carrying to a room are different parts of the scope. Check floors, lift fit, parking distance and the help expected from you or the receiver. If collection and delivery require different teams, each arrangement should be clear.
Request packing materials, dismantling, assembly, unpacking and any other additional task explicitly. For storage, clarify transport into storage, handling, the period and onward delivery. Do not assume that a broad phrase such as full service includes every task you may need.
Distinguish document services from taxes and cover
For a customs route, ask which export, import and transit arrangements are covered, what documents you must supply and whether another agent already handles a stage. Clearance service charges are different from applicable duties or import VAT. Relief depends on the goods and circumstances, not the wording of the transport price.
Ask for the applicable insurance or liability terms, limits, exclusions and any deductible before accepting the offer. Do not infer full-value protection from the cargo value or a general description such as insured transport. Tell me about valuable or unusual goods so suitability and the relevant terms can be clarified.
Check dates, assumptions and changes
Separate a collection preference from an agreed window and a delivery target from a confirmed commitment. Goods readiness, loading time, road travel, driver schedule, crossings and customs can affect feasibility. Explain fixed building or warehouse slots before the offer is agreed.
Clarify payment terms, currency, any tax treatment shown in the offer and what happens if the inventory, address, access or dates change. Ask how waiting, additional stops or extra handling would be assessed if relevant. There is no universal price or list of inclusions for every service and route.
| Part of the offer | What to clarify |
|---|---|
| Transport | Current inventory, addresses, vehicle and requested stops |
| People and equipment | Driver role, helpers, carrying, loading method and protection |
| Dates | Ready time, agreed collection and receiving windows |
| Extra stages | Storage, furniture work and customs-service responsibilities |
| Terms | Currency, payment, applicable taxes, cover and changes to scope |
Practical questions
Does including customs clearance mean no import tax is payable?
No. Clearance work and any applicable duties or VAT are different. The goods, procedure and eligibility determine tax treatment; clarify the agreed service scope separately.
Can I compare two quotes with different handling?
Compare the same inventory, dates and work. A vehicle-only offer and a proposal including upstairs carrying or storage do not cover the same requirements.
What should I do if my load changes after the quote?
Send the updated inventory, measurements, weights or access details promptly. Ask for capacity, handling, dates and price to be reassessed before collection.
Tell me your route and what you need to move. I assess your enquiry personally, with services arranged through 1wayeurope OÜ.
Quick Quote →